About Us
Our Passion for Caring Drives Everything We Do
At FirstLight Home Care, we’re committed to fostering connections and supporting our entire community, from franchise owners and clients to our dedicated caregivers. When you start a senior and home care business with our franchise, you won’t just be running a business – you’ll be making a meaningful impact that enriches lives and strengthens communities.
Since our founding in 2010, FirstLight has been deeply committed to our vision which is to help people have their Best Day, Every Day. FirstLight Home Care envisions a world in which all adults may age with comfort, dignity and independence in the place that they call home.
A Model Built for You and Our Clients
Our home care franchise model empowers owner success while prioritizing exceptional client care. Here’s why we’ve grown to 300+ home care locations across the United States:
Unrivaled Experience
The FirstLight team brings more than 161 years of combined caregiving experience and 200 years in franchising, setting us apart from most franchises. This wealth of knowledge and expertise ensures top-quality service and innovative solutions for clients and franchise owners alike.
Industry-Leading Support
We ensure our franchisees are never alone on their journey. Our training resources include online and in-person sessions, hands-on learning, virtual assistance, on-site visits and more.
Hear from our current franchisees on the level of support they receive as an integral part of our team. Together we’re achieving great things in communities across the country.
We’ve built a strong community within our network of franchisees and want to share that with you as well.
A Culture of Care
It’s not just a motto or marketing tactic – it’s our way of life and the foundation for everything we do. It includes:
Our Culture of Care reflects our commitment to delivering top-quality personal service to help clients live happily at home. We assist seniors, those recovering from illness or surgery, people with disabilities, veterans, busy moms and anyone needing support and companionship. Whoever needs it, we’ll be there.
Our team ensures client and caregiver satisfaction through our 7 Touch Points Program, involving seven check-ins within the first three months of home care. This includes an intake call, in-home assessment and follow-ups before and after caregiver shifts to ensure every client and caregiver is happy, comfortable and receiving the best possible care.
Our industry-leading caregiver retention rates reflect our commitment to employee satisfaction and development. We ensure caregivers receive fair pay, ample hours and growth opportunities while also ensuring they’re well-matched with clients. We also employ rigorous hiring, training, clear communication and performance recognition, creating an environment where caregivers choose to stay with FirstLight, benefiting our entire care ecosystem.
Our Culture of Care extends to franchise owners providing comprehensive support, cutting-edge processes, thorough training and effective marketing strategies. Our unique model positions us at the forefront of meeting the growing demand for quality home care services, ensuring our franchisees have the tools and resources to thrive.
Learn More About Owning a FirstLight Home Care Franchise
"*" indicates required fields