With You Every Step of the Way
At FirstLight® Home Care, our home care franchise owners may go into business for themselves and to help others, but they’ll never be by themselves. We believe that comprehensive training and a reliable support system are the foundations for building a strong home care business. Our company’s success relies on the success of every one of our franchise locations, from the owners to the managers to the caregivers. That’s why we set you up with everything you need to provide the highest level of care.
Our comprehensive ongoing training and support include:
- Online and in-person training that gives new owners hands-on learning of home care best practices as well as the FirstLight operating system and business model.
- Virtual support and on-site visits to your location from our Business Development Directors, our boots on the ground support team. They’ll offer guidance on everything from recruiting, networking, and business planning to marketing and overall growth.
- Nimble, proactive support when unexpected events impact our industry and your business, such as Covid-19. Our support team is agile, responsive, and committed to collaborating in order to provide the best solutions.
In addition to the above support, our team is always here for you if you have questions, concerns, or problems – before, during, and after the launch of your home care business.
Your Dedicated Launch Specialist
FirstLight also provides new franchise owners with their very own Launch Specialist, who will guide then through their first nine months in business. From attending FlightSchool, our robust training program for new owners, to providing weekly support, they’ll be by your side to make sure you are fully confident with your new endeavor. They’ll also be with you every step of the way when it comes to operations, networking, marketing, and general best practices that help launch and grow your business.