LET’S TALK

    NEXT

    ABOUT FIRSTLIGHT

    FOCUSED ON THE FRONT LINE – CAREGIVERS

    One of the key data points that FirstLight uses to monitor the quality of its services is caregiver retention. When a home caregiver quits, the consequences can be difficult for both the franchisee and the client. Franchisees must recruit and train a new employee, and the client must establish a new relationship. These both take valuable time and energy.

    THE NUMBERS

    FIRSTLIGHT 86% Retention Rate

    INDUSTRY AVERAGE 30-35% Retention Rate

    HOW WE DO IT

    6-8 HOUR Orientation Training

    7 CHECK-INS In First 30 Days

    16 CRITERIA For Matching Process

    Jeff Bevis

    President & CEO

    LEADING BY EXAMPLE

    FirstLight is backed by a management team who have been through the challenges a franchisee faces and understand how to handle almost any issues that can arise.

    “It’s not that most brands don’t share our commitment to quality because they don’t want to, it’s because they don’t know how. Our franchise was built by people who know how to craft and refine a system that is firing on all cylinders to provide best-in-class service, and that’s exactly what FirstLight is.”

    Jeff Bevis

    President & CEO
    CARING FOR OTHERS

    Our Culture of Care includes an organization-wide commitment to providing the highest quality personal service for our clients so they can continue living happily in their own homes. We serve seniors, those recuperating, people with disabilities, veterans, busy moms and anyone else who could benefit from assistance and companion care. No matter who needs it, we’ll be there.

    CARING FOR OUR FRANCHISE OWNERS

    The Culture of Care is a promise upon which all our franchises founded and operated. It’s how we distinguish ourselves from other home care providers. It’s our promise to provide the best support, business processes, training, and marketing strategies to our franchisees so they can thrive.

    CARING FOR OUR EMPLOYEES

    Our vision of service excellence is realized by the quality of our individual caregivers. Our Culture of Care is built on the foundation of rigorous hiring and training, caregiver matching, opportunities for personal development, clear communication, convenient technology and acknowledgement of a job well done. And these are the reasons caregivers stay with FirstLight.

    READ NEXT:

    Founders Vision