Discover our history, culture, and purpose
At FirstLight® Home Care, our passion for caring drives everything we do. We're committed to fostering connections and supporting our entire community, from franchise owners and clients to our dedicated caregivers. When you start a senior and home care business with our franchise, you won't just be running a business – you’ll be making a meaningful impact that enriches lives and strengthens communities.
Since our founding in 2010, FirstLight has been deeply committed to their vision which is to help people have their Best Day Every Day. FirstLight® Home Care envisions a world in which all adults may age with comfort, dignity and independence in the place that they call home.
A model built for you and our clients
Our home care franchise model empowers owner success while prioritizing exceptional client care. Here's why we’ve grown to nearly 250+ home care locations across the United States:
Unrivaled experience
The FirstLight team brings over 161 years of combined caregiving experience and 200 years in franchising, setting them apart from most franchises. This wealth of knowledge and expertise ensures top-quality service and innovative solutions for clients and franchise owners alike.
Industry-leading support
We ensure our franchisees are never alone on their journey. Our training resources include online and in-person sessions, hands-on learning, virtual assistance, on-site visits, and more.
Plus, every new franchise owner is also assigned two key specialists:
- A Launch Specialist will guide you through the initial stages, providing expert advice on setting up your business.
- A Licensure Specialist to help expedite the process of obtaining necessary licenses.
These roles are unique to FirstLight and recognize that starting a business needs different support than daily management. You’ll be supported by a dedicated leadership team committed to guiding you through every aspect of the franchising process and navigating all the risks and rewards of franchising.
Guided by our values
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Focus on Relationship FirstWe have a genuine concern for the health and well-being of others and an incredible opportunity to help people live their best lives. This is our Culture of Care philosophy that motivates us to do more as we serve others.
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Give Joy
We find, bring and share joy in our work every day. By practicing kindness, gratitude, and having a positive attitude, we bring happiness and genuinely make people feel good.
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Act with IntegrityWe’re honest, trustworthy and committed to doing the right thing. Providing service with integrity, communicate with transparency and hold ourselves accountable for our actions.
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Grow TogetherWe strive to build and nurture a culture that creates strong teams, fosters curiosity and connects ideas. This drives us to break the status quo and, together, find ways to consistently improve and grow.
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Make A Difference Every DayEach day we are inspired to make a difference in people’s lives, and we have a sincere desire to make the world a better place. We seek to improve the lives of others through our dedication to reliable, professional first-class service.
A culture of care
Our biggest differentiator is our Culture of Care. It's not just a motto or marketing tactic – it's our way of life and the foundation for everything we do. It includes:
Care for others
Our Culture of Care reflects our commitment to delivering top-quality personal service to help clients live happily at home. We assist seniors, those recovering from illness or surgery, people with disabilities, veterans, busy moms, and anyone needing support and companionship. Whoever needs it, we’ll be there.
Our team ensures client and caregiver satisfaction through our 7 Touchpoints Program, involving seven check-ins within the first three months of home care. This includes an intake call, in-home assessment, and follow-ups before and after caregiver shifts to ensure every client and caregiver is happy, comfortable, and receiving the best possible care.
