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PATHS TO OWNERSHIP
We’re excited about your interest in FirstLight! Owning a FirstLight Home Care franchise is a great way to find professional and personal fulfillment—building your future as you help others enjoy a better quality of life.
FirstLight’s franchise award process is carefully designed to be completed in just a 6 to 8-week time frame so that you get started quickly and smoothly. We’ve transparently laid out every step of the process here.
FRANCHISE AWARD PROCESS

1EXPLORE THE FIRSTLIGHT OPPORTUNITY
- A team member will quickly set up a phone appointment and send you our electronic brochure for your review.
- During our first phone appointment, we’ll explore who you are, what you’re looking for and what franchise ownership would look like in your community.
- If we mutually determine FirstLight is the right fit, we’ll schedule the next convenient phone appointment to explore the partnership further.

2GET TO KNOW US BETTER
- On the next phone call, we’ll talk more about our unique approach, our seasoned experience in building a successful home and senior care franchise, and the many strengths of our system.
- We’ll further explain the award process and set the next appointment to continue down the path.

3ARE YOU THE RIGHT FIT FOR FIRSTLIGHT?
- Next, we’ll review your completed franchise application and all relevant data.
- We’ll discuss the details of your preferred territory and key local market factors.
- You’ll then be invited to attend an upcoming Discovery Day.

4ATTEND DISCOVERY DAY
- You’ll spend an entire day meeting the FirstLight team, even attending dinner the night before if your travel allows.
- We’ll review our Franchise Disclosure Document (FDD) in person.
- You’ll meet one-on-one with us at the close of Discovery Day to ensure any questions pertinent to your timing, market, etc. are personally addressed in full.
- You’ll receive a graphic of your desired territory demographics and mapping, reinforcing our discussions.
- We’ll share training dates and a projected timeline for next steps, including the signing of the franchise agreement or deposit agreement.

5MUTUAL EVALUATION DECISIONS AND FOLLOW-UP
- We’ll call to answer all of your remaining questions from Discovery Day, setting up an in-person appointment if you’d prefer.
- We’ll share feedback and findings of our FirstLight Home Care franchising team members regarding your potential status as a new FirstLight owner.

6APPROVAL TO JOIN THE FIRSTLIGHT TEAM
- We’ll confirm your territory and timing as earlier agreed upon.
- We’ll answer any remaining FDD questions.

7FRANCHISE AGREEMENTS AND SETTING TIMING FOR TRAINING
- Your franchise agreement dates will be coordinated, and you’ll have ample time for final review and signing of the franchise agreement with a FirstLight representative present by phone.
- You’ll return the signed agreement along with the initial franchise fee.

8CONGRATULATIONS — THE FUN REALLY BEGINS
- When your fully executed agreement is received at the FirstLight office, you’ll receive a welcome call from our CEO.
- A FirstLight operations team member will also call you to briefly review the Pre-Training Checklist items, set a call for a Training/Operations kick-off to occur within two days to review the checklist, and confirm timing for completion.
- A Training/Operations team member will have an introductory call with you to review your advanced prep work required to attend your training session, and have continual calls to “check-in.”
- We’ll follow up with a call no later than two weeks prior to your training date to confirm your travel arrangements, timing for training week, and that prep work is completed to ensure you’re ready for New Owner Training Week.

9COMPLETE NEW OWNER TRAINING WEEK
- You’ll complete our New Owner Training and celebrate your earned diploma.
- You’ll attend hands-on, small group training at our world headquarters while networking and learning alongside other new owners and managers.
- You’ll establish friendships and mentors to help you grow your FirstLight business.
- We’ll begin public relations for your grand opening and confirm all other final preparation items have been completed.

10OPEN YOUR NEW FIRSTLIGHT HOME CARE BUSINESS
- You’ll schedule your grand opening.
- We’ll ensure a member of the FirstLight Home Care Operations Team is onsite within the first week to 10 days of opening.
- We’ll ensure a follow-up process is in place for field support communications and set weekly calls with you for at least the first four months.
Eric Friedrich
Franchisee in Brunswick, GA

As a veteran, I’ve dedicated my life to serving my country, and I was seeking a rewarding business opportunity that would allow me to continue serving others.
FirstLight gives me this opportunity and has helped set my business up for success. The company’s core values and the level of support they offer Veterans and all their franchise owners allows me to best serve the members of my community.
Eric Friedrich
Franchisee in Brunswick, GA
Tim Mackin
Franchisee in York & Lancaster, PA

I did my vetting process with many home care companies, and none of them have the caliber of leadership that FirstLight has. It’s reassuring to me that the majority of the
leadership has been in the home care business for many, many years.
To be a part of FirstLight, you have to have a passion for taking care of people and making a difference in someone’s life. That’s first and foremost. You have to be driven. And also you have to have a caring personality.
Firstlight is an awesome company. You can’t ask for better support, or more excellent people than those you work with—and they really are making a difference.
Tim Mackin
Franchisee in York & Lancaster, PA
Steve Rattner
Franchisee in Clearwater, FL

What compelled me to partner with FirstLight was the extensive experience and success that Jeff Bevis and his leadership team had in the space. After meeting with several leading brands, FirstLight was the only brand that asked me why I wanted to be in this business—the others just wanted to talk about growth and financial opportunities. FirstLight was highly interested in whether or not I was a good fit for the culture they were trying to create, which was very important to me.
Steve Rattner
Franchisee in Clearwater, FL
Paul and Renee Jones
Franchisee in Woodridge, VA

Consistency is one of the biggest factors that sets FirstLight apart from other companies in this space. Overall, we make sure that clients feel comfortable in knowing they will have a consistent caregiver in their home and someone they can trust. In other companies this is not always the case as clients are not seeing the same caregivers and the type of care they receive changes each week. As long as FirstLight exists, owners will always have the support they need out in the field.
Paul and Renee Jones
Franchisee in Woodridge, VA