FirstLight Franchise Blog

FirstLight’s Culture of Care

The business of caring

At FirstLight Home Care, non-medical home care is not just our job. It’s our mission. Many of us, from individual employees to franchise owners to corporate executives, know what it’s like to care for a loved one. This experience defines us and our mission to provide the best service to our clients.

We are genuinely dedicated to improving the health and well-being of others. As an organization, we are committed to providing the highest quality personal service for our clients so they can continue to live happily in their own homes.

Caring for Others

The goal of each FirstLight Home Care franchise is to provide the highest quality care while exceeding the expectations of our clients, communities, business partners, and employees. What we call our “Culture of Care” is our commitment to service excellence, personal growth, and accountability. This culture compasses the entire franchise system — from the corporate office to our franchise locations to the communities and families we serve.

Caring for our Franchise Owners

The Culture of Care is a promise upon which all our franchises founded and operated. It’s how we distinguish ourselves from other home care providers. We view it as our promise to provide the best support, businesses processes, training, and marketing strategies to our franchisees to give them the tools they need to thrive.

Caring for Our Employees

At FirstLight Home Care, our vision of service excellence is realized by the quality of our individual caregivers, who deliver the services to our clients. We believe in investing in our caregivers. They are not contractors. Where required, they must be state-licensed. Before hiring, they are thoroughly screened and rigorously trained.

Learn More

If you are looking for more than a business opportunity — if you feel strongly about giving back to your communities and providing the highest-quality home care to those in need — please reach out to us. Contact FirstLight Home Care today for more information about the Culture of Care that provides the foundation of our business model.