WHY FRANCHISE WITH FIRSTLIGHT?

Designed from the ground up, FirstLight HomeCare offers high quality, comprehensive, in-home, non-medical and personal care services to seniors, new mothers, disabled adults and others needing assistance. FirstLight’s founders bring more than 40 years of experience in health care, service success and the development of a major, national senior care company to the core of FirstLight’s foundation – reliability, exceptional care and value-driven service.

FirstLight HomeCare’s service starts with our people – people who have been there and who understand the challenges to seniors, their family members and local communities. We understand the challenges families face when caring for loved ones, whether they are across town or across the country, and that means finding and hiring the right kind of people.

• FirstLight caregivers are direct employees, not contractors – state licensed, screened and background-checked – and must pass through our rigorous care training.
• FirstLight is a fully compliant company regarding the privacy of each client’s personal health data. All caregivers are trained in privacy issues.
• Following thorough recruitment and care training before we ever begin providing services, all FirstLight employees must also complete our unique Culture of Care training and orientation process to deliver an even higher level of care.

FirstLight HomeCare’s values-driven approach touches every aspect of our business, including ground-breaking, industry-leading tools for our clients and their families:

• Client Care Access – A secure, Web-based tool allowing families to monitor the schedule and detail of care for loved ones. This provides tools for feedback and peace-of-mind via Internet access.
• Emergency Response – FirstLight HomeCare offers a Personal Emergency Response System for every client backed by one of the largest emergency response companies in the country. This brings even greater peace of mind to family members and our clients.
• Client Satisfaction Surveys – FirstLight HomeCare regularly gathers feedback from across our service organization, learning in detail where we are successful and where we need to improve.
• Client Care Assurance – FirstLight HomeCare has a 100% commitment to your satisfaction and ensures that we are dedicated to resolving any and all satisfaction issues in a timely, caring manner.
• ClientFirst – This unique tool helps us match specific caregivers to your loved one’s interests and habits during the initial transition to an in-home care arrangement. It often provides the foundation for enriched, long-term relationships that helps to bring even more independence and confidence to our clients.
  
  

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