Training & Support
Helping Ensure Your Franchising Success
We believe that quality training and support is the foundation for building a successful franchise business. That’s why we’ve taken everything we know about delivering great home care and building successful franchises and developed a comprehensive home care training program to prepare and guide our new FirstLight HomeCare franchise owners. We stand behind our franchisees every step of the way—from getting their FirstLight franchises up and running to best practices for continually providing exceptional in home care to clients while developing a strong business and bright future.
FirstLight HomeCare provides franchisees with the following education:
1. Pre-Training Module
A pre-training module is provided to new owners within 48 hours after signing the franchise agreement. Designed to help FirstLight HomeCare franchise owners hit the ground running prior to new owner training, the detailed module entails a minimum of 48-55 hours of focused work to complete all of the steps required.
2. New Owner Training Week
New FirstLight HomeCare franchisees are required to participate and successfully complete New Owner Training Week in Cincinnati, Ohio. This five-day senior care training is fast-paced and quickly immerses new owners into the world of senior care and in home care best practices, covers the FirstLight operating system, and provides hands-on learning of the FirstLight HomeCare business model.
3. Post-Training Module
The FirstLight HomeCare post-training module helps transition new franchise owners from training to support by scheduling weekly phone calls beginning the first week the owner is back in their new office and continues for 16 weeks. These calls address questions and concerns, and offer general support while the new home care franchise is in the start-up phase. Additionally, within the first 60 days days of opening, new franchisees receive two on site visits from a FirstLight field support leader to make sure everything is running smoothly.
4. Ongoing Business Support
FirstLight HomeCare ensures that you are supported continuously throughout your FirstLight franchise ownership. Our home care franchise leadership team is committed to conducting on-site, face-to-face visits with you and your team several times annually to address any needs you may have regarding recruiting, networking, business planning, marketing, and growth. Additionally, because state licensure requirements for companion and personal care are rapidly changing in many states, we are committed to guiding and supporting franchisees to meet and exceed state licensure requirements as they evolve. To streamline this process, we conduct regular webinars and team update calls.
FirstLight HomeCare also holds a series of national and regional meetings every year. These meetings enable franchisees to share best practices with each other and obtain pertinent industry information. Regional meetings are one to two days in length and national meetings are two to three days long.
